POPIA Compliance Policy

We value and respect your privacy.

Effective Date: 1 October 2024

At EnablU, we are committed to protecting your privacy and ensuring that your personal information is collected, used, and processed in compliance with the Protection of Personal Information Act (POPIA). This policy outlines how we collect, use, and safeguard personal information.


1. Purpose of This Policy

The purpose of this policy is to inform you, our customer or visitor, about:

  • What personal information we collect.
  • How we process and protect your personal information.
  • Your rights under POPIA.
  • How you can contact us if you have any questions or concerns.

    • 2. What Is Personal Information?

    Personal information refers to any information that can be used to identify you, such as:

    Name
  • Contact information (e.g., phone number, email address)
  • Identification number
  • Financial information
  • Any other identifying details

    • 3. What Personal Information Do We Collect?

    We collect the following types of personal information from you:

  • Information you provide when registering on our website or using our services (e.g., name, contact details).
  • Information gathered through the use of our website, such as IP addresses, cookies, and usage data.
  • Any other information you choose to provide us through customer service inquiries, surveys, or feedback.

    • 4. Where Do We Collect Personal Information?

    We have four domains where we collect personal information:

  • enablu.co.za
  • enablu.com
  • enbo.ai
  • askenbo.im

    • 4. How Do We Use Your Personal Information?

    We may use your personal information for the following purposes:

  • To provide and improve our services.
  • To communicate with you regarding your account, services, or customer support.
  • To comply with legal and regulatory requirements.
  • To process transactions and manage billing and payments.
  • For marketing purposes, with your consent.

    • 5. Sharing of Personal Information

    We do not share your personal information with third parties, except in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who help us deliver our services. These providers are bound by confidentiality agreements and may only use your information for the purposes specified by us.
  • Legal Compliance: We may share your personal information if required to do so by law, or in response to a legal request (e.g., subpoenas, court orders).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you if such a transfer occurs.

    • 6. Data Security and Protection

    We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Secure data storage systems and firewalls.
  • Encryption of sensitive information.
  • Regular security audits and updates.

    • 7. Your Rights Under POPIA

    As a data subject under POPIA, you have the following rights:

  • Right to Access: You may request access to your personal information held by us.
  • Right to Correction or Deletion: You may request that we correct, update, or delete your personal information if it is inaccurate or no longer required for the purpose it was collected.
  • Right to Object: You may object to the processing of your personal information, in certain circumstances, including direct marketing purposes.
  • Right to Withdraw Consent: If you have given consent for the processing of your personal information, you may withdraw that consent at any time.
  • To exercise any of these rights, please contact us using the details provided below.

    8. Retention of Personal Information

    We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your personal information is no longer needed, we will securely destroy or de-identify it.


    9. Use of Cookies

    We may use cookies to improve your experience on our website. Please refer to our Cookie Policy [link to Cookie Policy] for more information on how we use cookies and how you can manage your preferences.


    10. Changes to This Policy

    We may update this POPIA Compliance Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.


    11. Contact Us

    If you have any questions or concerns about this policy, or if you would like to exercise any of your rights under POPIA, please contact us at: Email: info@enablu.co.za


    12. Complaints

    If you believe we have not complied with the provisions of POPIA, you have the right to lodge a complaint with the Information Regulator in South Africa:

    Contact Information of the Information Regulator:

  • Website: Home - Information Regulator (inforegulator.org.za)
  • Email: enquiries@inforegulator.org.za
  • Phone: +27 (0)10 023 5200
  • Postal Address: PO Box 31533 Braamfontein, Johannesburg, 2017 South Africa