Privacy Policy

We value your privacy and are committed to protecting your personal information.

Updated: October 1, 2024

1. Introduction

Welcome to EnablU ("we," "our," "us"). At EnablU, we are deeply committed to respecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you engage with our website www.enablu.co.za and our services, which include Enbo Lite, Enbo Pro Free Trial, and Enbo Pro (collectively known as "Services"). By accessing or using our Services, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

To enhance and provide our Services to you, we gather various types of information:

2.1. Personal Data

Registration Information:

  • Full Name
  • Email Address
  • Phone Number
  • Business Details (such as business name, address, industry)
  • Account Management:
  • Username and Password
  • Profile Details

    • 2.2. Payment Information

    For Enbo Pro (Paid Services):

    Payments are processed securely through a third-party payment gateway, and we do not retain sensitive financial details like credit card numbers or bank account information.

    2.3. Technical Data

  • IP Address
  • Browser Type and Version
  • Operating System
  • Device Specifications
  • Access Times and Dates
  • Pages Visited
  • Referring URLs

    • 2.4. Usage Information

  • Features Engaged within Enbo
  • Interactions with Our Content
  • User Preferences and Settings

    • 2.5. Marketing and Communications Data

    Email and Whatsapp contacts for newsletters, promotions, and updates.

    Engagement Metrics for Marketing Communications.

    3. How We Use Your Information

    3.1. Service Provision

  • Managing and creating your account.
  • Delivering and improving our Services, including Enbo Lite, Enbo Pro Free Trial, and Enbo Pro.
  • Processing payments for Enbo Pro subscriptions.

    • 3.2. Customer Support

  • Addressing inquiries and providing additional assistance.
  • Communicating relevant account or transactional information.

    • 3.3. Marketing and Communications

  • Sending promotional emails, newsletters, and exclusive offers.
  • Updating you about new features or changes to our Services.
  • Opt-Out: Easily unsubscribe from marketing communications through the unsubscribe link in our emails or by reaching out to us at info@enablu.co.za.

    • 3.4. Data Analytics and Improvement

  • Analyzing usage patterns to refine our Services.
  • Conducting research and developing new features or offerings.

    • 3.5. Compliance and Legal Obligations

  • Adhering to applicable laws, regulations, and legal processes.
  • Enforcing our Terms of Service and other agreements.

    • 4. Legal Basis for Processing Personal Data

    Under South African law, we process your personal data based on these legal grounds:

  • Consent: When you expressly agree to our processing of your personal data for specific purposes.
  • Contractual Necessity: Fulfillment of our obligations to you.
  • Legitimate Interests: Supporting our legitimate business interests without overriding your rights and freedoms.

    • 5. Third-Party Sharing

    We may disclose your information to third parties under certain circumstances:

    5.1. Service Providers

  • Payment Processors: Facilitate payment through secure third-party gateways.
  • Email Marketing Services: Send marketing communications on our behalf.
  • Analytics Providers: Gather usage data to enhance our Services.

    • 5.2. Business Transfers

    In case of mergers, acquisitions, or sale of business parts, your information may transition to the new owner.

    5.3. Legal Requirements

    Compliance with legislation, safeguarding our rights, property, safety, and that of our users and the public.

    6. Data Retention

    We retain personal data only as needed to achieve outlined purposes unless extended retention is warranted or legally required:

  • Account Information: As long as your account remains active or Services are provided.
  • Payment Information: Retained until transaction completion, then for a regulation-compliant duration.
  • Marketing Data: Until opting-out from communications.
  • Legal Obligations: As stipulated by applicable laws.

    • 7. Your Rights

    Under the Protection of Personal Information Act (POPIA) and other laws, you hold these rights regarding your data:

    7.1. Right to Access:

    Request access to the personal data held about you.

    7.2. Right to Rectification:

    Request the correction of inaccurate or incomplete data.

    7.3. Right to Erasure:

    Request data deletion under specific conditions.

    7.4. Right to Data Portability:

    Receive your personal data in a portable format.

    7.5. Right to Object:

    Oppose data processing for specific purposes, like direct marketing.

    7.6. Right to Restrict Processing:

    Request limited processing of personal data under certain conditions.

    7.7. Exercising Your Rights:

    To exercise these rights, contact us via the provided contact details. Verification of identity may be required.

    8. Security Measures

    We employ diverse security measures to protect your personal information, incorporating:

    Technical Measures:

    Encryption of data in transit, secure servers, and ongoing security evaluations.

    Organizational Measures:

    Restricted data access to authorized personnel.

    9. International Data Transfers

    Your data may be transferred internationally, adhering to data protection laws ensuring sufficient safeguards.

    10. Changes to This Privacy Policy

    We may revise this policy as practices or regulations evolve, notifying you of significant changes via website updates with an updated "Last Updated" date. Continued use of our Services implies acceptance of any updates.

    12. Contact Us

    For questions or concerns regarding this Privacy Policy or our data practices, please reach out to us: info@enablu.co.za