Subscription & Refund Policy

Fair Subscriptions Policies Designed with You in Mind.

Updated: October 1, 2024

1. General Policy on Subscription Payments

All subscriptions to EnablU services are billed on a monthly recurring basis. By subscribing to Enbo Pro or any other service, you agree to the recurring payment structure. Subscriptions can be canceled at any time, but no refunds will be provided for unused portions of the subscription period.

2. Non-Refundable Subscription Fees

As a general rule, subscription fees are non-refundable, and there are no pro-rata refunds or credits for partially used subscription periods. This applies to both monthly and annual subscription plans.

  • Once a subscription payment is processed, the fee is non-refundable, except under the circumstances listed in this policy.
  • If you cancel your subscription, you will retain access to the service until the end of your current billing cycle.

    • 3. Exceptions to Non-Refundable Policy

    We may consider refund requests under the following circumstances:

  • Billing Errors: If there was a technical or billing error on our part, we will correct the error and issue a refund if applicable.
  • Unauthorized Charges: If you believe that you were charged without your authorization, please contact us immediately. After investigation, if the charge is deemed unauthorized, we will process a full refund.
  • Trial Periods: If a trial period was offered and the subscription was charged incorrectly after the trial ended without user consent, we will issue a refund if notified within [insert time period, e.g., 7 days] of the charge.

    • 4. Refund Requests and Process

    If you believe you are eligible for a refund, please contact our support team at info@enablu.co.za within 4 days of the charge. Your request should include the following details:

  • Name associated with the account.
  • Email address associated with the account.
  • Date of the charge.
  • Reason for the refund request.

    • Once your request is received, we will review your case and notify you of the outcome. Refunds, if approved, will be processed within 7-10 business days via the original payment method used for the purchase.

    5. Cancellation of Subscription

    You may cancel your subscription at any time by logging into your account and navigating to the account settings or by contacting our customer support team. Once canceled, you will retain access to the service until the end of your current billing cycle.

    6. No Refunds for Cancellations

    If you cancel your subscription, you will not be issued a refund for the remaining portion of your billing period. Instead, you will continue to have access to the service until the subscription period ends.

    7. Changes to the Refund Policy

    Enablu reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy. We encourage you to review this policy periodically to stay informed of any updates.

    8. Contact Us

    If you have any questions or concerns about this Refund Policy, or if you believe you are eligible for a refund, please contact us at:

  • Email: info@enablu.co.za
  • WhatsApp: +27 64 760 7724


    • Payment Policy



    4. Refund Requests and Process

    1. Payment Processor

    Payments for Enbo Pro are processed through WigWag, powered by Stitch, a secure third-party payment service provider. By making a payment, you agree to WigWag's and Stitch's terms of service and privacy policies, which can be found on their respective websites.

    Payment Provider: WigWag (Powered by Stitch)

  • Privacy Policy: https://www.wigwag.me/legal/privacypolicy

    2. Subscription Fees

    Enbo Pro is a paid subscription service. The following terms apply:

    Monthly Subscription: The subscription fee for Enbo Pro is once per month, billed on a recurring basis.

    Currency: All fees are listed in ZAR (South African Rand), and payment will be processed in this currency unless otherwise specified.

    3. Billing Cycle

    Your subscription fee will be charged on a recurring monthly basis on the same date each month, corresponding to the date you signed up for the subscription.

    First Payment: The first payment will be charged upon completing your registration for Enbo Pro.

    Recurring Payments: Subsequent payments will be automatically charged on the same date each month.

    Billing Issues: If there is an issue with your payment method, we will notify you and attempt to process the payment again. If payment is unsuccessful, your access to Enbo Pro may be suspended or terminated.

    4. Payment Methods

    We accept the following payment methods via WigWag:

    Credit/Debit Cards: Visa, Mastercard, and other major cards.

    Bank Transfers: Direct bank transfers powered by Stitch.

    By providing your payment information, you authorize us and our third-party payment provider to charge the relevant subscription fee to your selected payment method.

    5. Cancellation and Termination

    You can cancel your subscription to Enbo Pro at any time.

    How to Cancel: To cancel your subscription, log in to your account and follow the cancellation instructions in the account settings, or contact our customer support team at info@enablu.co.za

    Access After Cancellation: Upon cancellation, your access to Enbo Pro will remain active until the end of your current billing cycle. You will not be charged for the following billing period.

    No Refunds for Partial Months: We do not offer refunds or credits for partial months of service.

    7. Changes to the Refund Policy

    Enablu reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy. We encourage you to review this policy periodically to stay informed of any updates.

    8. Contact Us

    If you have any questions or concerns about this Refund Policy, or if you believe you are eligible for a refund, please contact us at:

  • Email: info@enablu.co.za
  • WhatsApp: +27 64 760 7724

    • Payment Policy

    Effective Date: 1 October 2024

    This Payment Policy outlines the terms and conditions for payments | made to [Company Name] for the use of Enbo Pro, our subscription-based service. By subscribing to Enbo Pro, you agree to the terms set forth in this Payment Policy.

    1. Payment Processor

    Payments for Enbo Pro are processed through WigWag, powered by Stitch, a secure third-party payment service provider. By making a payment, you agree to WigWag's and Stitch's terms of service and privacy policies, which can be found on their respective websites.

  • Payment Provider: WigWag (Powered by Stitch)
  • Privacy Policy: https://www.wigwag.me/legal/privacypolicy

    • 2. Subscription Fees

    Enbo Pro is a paid subscription service. The following terms apply:

    Monthly Subscription: The subscription fee for Enbo Pro is [Insert Amount] per month, billed on a recurring basis.

    Currency: All fees are listed in ZAR (South African Rand), and payment will be processed in this currency unless otherwise specified.

    3. Billing Cycle

    Your subscription fee will be charged on a recurring monthly basis on the same date each month, corresponding to the date you signed up for the subscription.

  • First Payment: The first payment will be charged upon completing your registration for Enbo Pro.
  • Recurring Payments: Subsequent payments will be automatically charged on the same date each month.
  • Billing Issues: If there is an issue with your payment method, we will notify you and attempt to process the payment again. If payment is unsuccessful after [Insert Number] attempts, your access to Enbo Pro may be suspended or terminated.

    • 4. Payment Methods

    We accept the following payment methods via WigWag:

  • Credit/Debit Cards: Visa, Mastercard, and other major cards.
  • Bank Transfers: Direct bank transfers powered by Stitch.

    • By providing your payment information, you authorize us and our third-party payment provider to charge the relevant subscription fee to your selected payment method.

    5. Cancellation and Termination

    You can cancel your subscription to Enbo Pro at any time.

  • How to Cancel: To cancel your subscription, log in to your account and follow the cancellation instructions in the account settings, or contact our customer support team at info@enablu.co.za
  • Access After Cancellation: Upon cancellation, your access to Enbo Pro will remain active until the end of your current billing cycle. You will not be charged for the following billing period.
  • No Refunds for Partial Months: We do not offer refunds or credits for partial months of service.

    • 6. Refunds

    All subscription fees are non-refundable. Upon cancellation, you will retain access to Enbo Pro for the remainder of the current billing cycle, but no refunds will be issued for unused services within that period.

    7. Price Changes

    We may change the subscription fee for Enbo Pro from time to time. You will be notified in advance of any changes, and any price changes will take effect at the start of the next billing cycle. Notice of Price Change: We will notify you via email at least 30 days in advance of any price changes. If you do not agree to the new price, you may cancel your subscription before the new price becomes effective.

    8. Failed Payments

    If a payment fails to process, we will notify you and make another attempt to charge your payment method.

    If we are unable to process the payment, we reserve the right to suspend or terminate your access to Enbo Pro until payment is made.

    9. Taxes

    Subscription fees do not include any applicable taxes, including VAT, GST, or other sales taxes. You are responsible for any such taxes that apply to your subscription based on your location.

    10. Changes to the Payment Policy

    We reserve the right to update or modify this Payment Policy at any time. Any changes will be effective immediately upon posting. We recommend reviewing this policy periodically to stay informed of any updates.

    11. Contact Us

    If you have any questions about this Payment Policy or need assistance with your subscription, please contact us at:

  • Email: info@enablu.co.za
  • WhatsApp: +27 64 760 7724